Frequently Asked Questions
Choosing a healthcare provider is an important decision, and it’s natural to have questions about how concierge medicine works and what services are available. At WestDocs Concierge, our goal is to provide clear information so you can make confident decisions about your health.
Below are answers to some of the most common questions patients ask about our practice, services, and membership model.
Membership and general practices
What is concierge medicine?
Concierge medicine is a healthcare model designed to provide more personalized and accessible medical care. Instead of managing a very large patient panel, physicians limit the number of patients they see and offer enhanced access through an annual membership.
At WestDocs Concierge, this model allows our doctors to spend more time with each patient, offer longer appointments, and provide direct communication when medical questions arise.
This approach helps strengthen the doctor-patient relationship while ensuring your care is tailored specifically to your health needs and goals.
How does the WestDocs Concierge membership work?
Our practice operates on a hybrid concierge medicine model.
Patients pay an annual membership fee, which covers enhanced access to their physician and personalized care services such as:
- Longer appointment times
- Direct communication with your doctor
- Prompt scheduling and minimal wait times
- Individualized care coordination with specialists
Medical services, office visits, procedures, and diagnostic testing will still be billed separately through your insurance when applicable.
Do you accept insurance?
Yes. While WestDocs Concierge operates as a concierge practice, we remain in-network with many major commercial insurance plans and Medicare for covered services.
Insurance can be used for eligible medical visits, tests, and treatments, while the concierge membership fee covers the additional benefits and personalized access to your physician.
We recommend contacting our office to verify your specific insurance coverage.
Medical Services
What services does WestDocs Concierge provide?
Our physicians offer a wide range of medical services designed to support both preventive care and long-term health management.
Services at WestDocs Concierge include:
- Comprehensive primary care
- Preventive wellness exams
- Chronic disease management
- Pulmonary medicine
- Medical weight loss programs
- Botox cosmetic treatments
This comprehensive approach allows patients to address many healthcare needs in one place with physicians they know and trust.
What conditions do you treat?
Our physicians treat a broad range of medical conditions and health concerns. Common conditions managed at our practice include but are not limited to:
- High blood pressure (hypertension)
- Diabetes
- High cholesterol
- Asthma
- COPD and chronic lung diseases
- Sleep apnea
- Metabolic and weight-related conditions
Our goal is to provide ongoing support and proactive care that helps patients maintain better health and avoid complications.
What is included in a wellness exam?
A wellness exam is a comprehensive evaluation designed to assess your overall health and identify potential concerns early.
During your exam, your physician may review:
- Medical history
- Current medications
- Vital signs and physical health
- Preventive screenings
- Lifestyle and wellness goals
These exams are an essential part of preventive care, helping patients stay proactive about their health and detect potential issues before they become serious.
What is the Galleri multi-cancer early detection test?
The Galleri test is an innovative blood test designed to detect multiple types of cancer at an early stage, often before symptoms appear.
By identifying cancer signals in the bloodstream, the test can help physicians detect potential cancers earlier when treatment may be more effective.
This test is offered as part of our preventive care services to help patients take a proactive approach to their long-term health.
What pulmonary conditions are treated at WestDocs Concierge?
Our pulmonology services focus on diagnosing and managing conditions that affect the lungs and respiratory system.
Patients can receive care for conditions such as:
- Asthma
- Chronic obstructive pulmonary disease (COPD)
- Bronchiectasis
- Chronic cough or breathing difficulties
- Sleep apnea and related sleep disorders
- Lung cancer screening
Our physicians provide personalized treatment plans designed to improve lung function, manage symptoms, and support long-term respiratory health.
Treatments
How does your medical weight loss program work?
Our physicians provide evidence-based medical weight loss programs designed to help patients achieve sustainable results.
Each program is tailored to the individual and may include:
- Comprehensive health and metabolic evaluation, including segmental multi-frequency bioelectrical impedance body composition analysis
- Nutritional counseling
- Lifestyle guidance
- Medication-assisted weight loss when appropriate
- Ongoing medical monitoring
By combining medical expertise with personalized support, we help patients pursue weight loss in a safe and effective way.
Do you offer Botox treatments?
Yes. Botox cosmetic treatments are offered at WestDocs Concierge by Angela Shao, MD.
Botox injections can help reduce the appearance of:
- Forehead lines
- Crow’s feet
- Frown lines between the eyebrows
Treatments are performed with precision to achieve natural-looking results while maintaining facial expression.
What is the Prenuvo whole body MRI screening test?
The Prenuvo whole body MRI is an advanced, non-invasive imaging scan designed to screen for a wide range of potential health conditions before symptoms develop. It uses Magnetic Resonance Imaging (MRI) technology—which relies on magnetic fields and radio waves, not radiation—to create highly detailed images of the body’s internal structures.
Unlike traditional imaging that focuses on a single area, this scan evaluates multiple organ systems in a 1-hour session, typically including the head, neck, chest, abdomen, pelvis, and legs. It can help detect early signs of conditions such as solid tumors, brain aneurysms, autoimmune disorders, metabolic disorders, cysts, hematomas, hemangiomas, abscesses, spinal degeneration, and other problems.
In a preventive care setting, whole body MRI can be a valuable adjunct for select patients—particularly those with higher risk profiles or a strong interest in proactive health screening.
What is Muscle Strain Treatment?
Muscle Strain Treatment at WestDocs Concierge uses advanced high-intensity electromagnetic technology to help strengthen weakened muscles, improve mobility, and support recovery from injury or chronic pain.
Unlike treatments that only focus on symptom relief, our physician-guided approach is designed to promote muscle re-education and restore proper muscle function. Each treatment plan is personalized based on your medical history, physical condition, and recovery goals.
Who can benefit from Muscle Strain Treatment?
Muscle Strain Treatment may benefit patients experiencing chronic pain, muscle weakness, or reduced mobility due to injury or overuse.
Patients often seek treatment for conditions such as:
- Chronic back pain
- Sciatica
- Muscle strains
- Joint instability
- Tennis elbow
- Carpal tunnel syndrome
- Recovery after surgery or injury
Our physicians evaluate each patient individually to determine whether this treatment is appropriate for their specific needs.
How does Muscle Strain Treatment work?
This treatment uses high-intensity electromagnetic technology to create powerful muscle contractions that cannot be achieved through voluntary exercise alone.
These contractions help:
- Re-educate weakened muscles
- Improve muscle strength
- Enhance neuromuscular function
- Support injury rehabilitation
- Improve overall stability and mobility
By restoring proper muscle activation, patients may experience improved function and reduced discomfort over time.
What is Body Contouring?
Body Contouring at WestDocs Concierge is a physician-supervised treatment that uses Emsculpt NEO technology to simultaneously reduce stubborn fat and build muscle.
Unlike traditional weight loss programs that focus primarily on reducing body weight, body contouring helps improve muscle definition while targeting areas of unwanted fat. Treatments are personalized to each patient’s aesthetic goals and overall wellness plan.
How does Emsculpt NEO help with body contouring?
Emsculpt NEO combines radiofrequency heating with high-intensity electromagnetic energy to reduce fat while strengthening underlying muscles during the same treatment session.
Patients commonly choose Body Contouring to improve areas such as:
- Abdomen
- Buttocks
- Arms
- Calves
The treatment is non-invasive, requires no downtime, and is performed under physician supervision.
Is Body Contouring a weight loss treatment?
Body Contouring is designed to complement a healthy lifestyle rather than replace traditional weight loss methods.
While the treatment can reduce stubborn fat and improve muscle definition, it is intended for body sculpting rather than significant weight reduction. Patients often combine body contouring with healthy nutrition, regular exercise, and physician-guided medical weight loss for optimal results.
Can Body Contouring help patients taking GLP-1 medications?
Yes. Patients using GLP-1 medications for weight management may benefit from Body Contouring to help preserve and strengthen lean muscle mass during weight loss.
Maintaining muscle is an important part of supporting overall strength, metabolism, and long-term health. Our physicians develop personalized treatment plans based on each patient’s health goals and medical history.
What is the Emsella Chair?
The Emsella Chair is a non-invasive pelvic floor therapy that uses high-intensity focused electromagnetic technology to strengthen the muscles that support bladder control and pelvic stability.
Patients remain fully clothed during treatment while the chair stimulates thousands of deep pelvic floor muscle contractions. The procedure requires no surgery, anesthesia, or downtime.
Who is a good candidate for Emsella Chair treatment?
The Emsella Chair may be appropriate for individuals experiencing pelvic floor weakness or bladder control concerns.
Common candidates include:
- Women after pregnancy or childbirth
- Adults experiencing urinary leakage
- Patients with urinary urgency or frequency
- Men and women with age-related pelvic muscle weakness
- Individuals seeking a non-surgical treatment option
A consultation with one of our physicians can help determine whether Emsella therapy is right for you.
How many Emsella Chair treatments will I need?
The number of treatments varies depending on your symptoms and treatment goals.
Many patients complete a series of sessions over several weeks to achieve optimal results, although your physician will recommend a personalized treatment plan after your evaluation.
Are Muscle Strain Treatment, Body Contouring, and Emsella Chair therapies supervised by physicians?
Yes. Every treatment at WestDocs Concierge is provided under the guidance of our experienced physicians.
Dr. Lisa Youkeles, Dr. Diana Arévalo, and Dr. Angela Shao develop personalized treatment plans that consider your overall health, medical history, and long-term wellness goals. This physician-led approach helps ensure that each treatment is integrated into your broader healthcare plan rather than provided as a standalone service.
Practice Logistics & Team
How quickly can I schedule an appointment?
One of the benefits of concierge medicine is faster access to care.
Because our physicians maintain a smaller patient panel, patients typically experience:
- Shorter wait times for appointments
- Same-day or next-day availability when needed
- On-time visits without long waiting periods
This ensures that you receive medical attention when you need it.
Can I communicate directly with my doctor?
Yes. A key feature of concierge care is direct communication with your physician.
Patients at WestDocs Concierge can reach their doctor through:
- The secure patient portal
- Live front desk support with direct physician extensions
- Availability of mobile communication as needed
This direct connection helps patients get answers quickly and feel more supported in their healthcare journey.
Who are the physicians at WestDocs Concierge?
The medical team at WestDocs Concierge includes experienced, board-certified physicians dedicated to personalized patient care:
Each physician brings specialized expertise while sharing a commitment to compassionate, individualized healthcare.
Where is WestDocs Concierge located?
Our office is conveniently located at:
WestDocs Concierge
344 East Main Street, Suite 303
Mount Kisco, NY 10549
Office Hours:
Monday – Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 1:00 PM
How do I become a patient at WestDocs Concierge?
Becoming a patient is simple.
You can begin by scheduling a consultation with one of our physicians to discuss your healthcare needs and learn more about the concierge membership model.
To get started, call +1 (914) 218-3838 or schedule an appointment through our website.
Our team looks forward to helping you experience a more personalized approach to healthcare.