Healthcare That Puts You First: Concierge Medicine in Mount Kisco, NY

If you’ve ever felt rushed at a doctor’s appointment, waited weeks for a visit, or struggled to get a real answer to a simple question, you’re not alone. Concierge medicine is designed to restore what many patients feel modern healthcare has lost: time, access, and a true doctor–patient partnership.

At WestDocs Concierge in Mount Kisco, NY, we offer a hybrid concierge medicine model—an annual membership for enhanced access and personalization, while remaining in-network with many major commercial insurance plans and Medicare for covered services.

What Is Concierge Medicine?

Concierge medicine (also known as retainer or boutique medicine) is a model of primary care in which you pay a membership fee in exchange for enhanced access, longer visits, and more personalized care. Instead of seeing a busy doctor juggling thousands of patients, concierge physicians limit their panel sizes and prioritize direct, patient-centered care.

Membership fees can vary widely—from a few thousand dollars per year to tens of thousands for high-end practices—and are typically paid in addition to health insurance, not instead of it. You generally keep insurance for hospital or specialist care but pay the membership fee directly for the additional time, access, and coordination that traditional primary care often cannot provide.

How Is Concierge Medicine Different From Traditional Primary Care?

In a traditional primary care model, physicians are expected to see a very high volume of patients daily, leading to short visit times, long waits for appointments, and limited opportunity for preventive care.

By contrast, concierge physicians often care for a smaller number of patients, allowing same-day or next-day appointments, 30–60+ minute visits, direct phone or email access, enhanced coordination of care, and a stronger focus on preventive and wellness medicine.

The differences patients care about most include:

Faster access when you’re sick or concerned
More time to address multiple issues in one visit
Clearer care plans and more reliable follow-through
Less “bounce-around” between urgent care, portals, call centers, and voicemail loops

Benefits of Concierge Medicine

1. Enhanced Access to Care

According to a study published in The Patient: Patient-Centered Outcomes Research journal, patients in concierge practices almost universally report greater access to their physician—including prompt visits and improved communication—and enhanced care coordination compared with traditional practices.

2. More Time With Physicians

Patients in concierge practices are significantly more likely to report that their physician spends sufficient time with them during visits—a key driver of understanding, confidence, and satisfaction.

3. Focus on Preventive Care and Chronic Disease Management

Because concierge physicians have more time per patient, care can shift from “putting out fires” to proactive health planning, with greater emphasis on:

regular screenings and individualized risk assessments
lifestyle counseling with practical follow-through
closer monitoring of chronic conditions such as high blood pressure, diabetes, high cholesterol, and thyroid disease

4. Higher Patient and Physician Satisfaction

Both patient and physician satisfaction rates tend to be higher in concierge care models, even as long-term outcomes research continues to evolve. Improved physician engagement may also support better continuity of care over time.

5. Better Care Coordination and Follow-through

Concierge practices often take a more active role in:

coordinating referrals and transferring medical records
communicating directly with specialists
helping patients understand test results and next steps
care planning after emergency room visits or hospitalizations

A Balanced Perspective: What Concierge Medicine Does Not Automatically Guarantee

Transparency is important in concierge medicine:

Outcomes evidence is still evolving. A 2025 systematic review published in The American Journal of Medicine found that while high-quality evidence of long-term clinical outcome improvements remains limited, patient satisfaction is consistently higher in concierge models.
Cost and equity concerns have been raised. A study in the Journal of Health Economics reported increased healthcare spending without an observed mortality improvement during the study period, with equity implications discussed by the authors.

For these reasons, how a concierge practice is structured and implemented matters greatly.

WestDocs Concierge: A Hybrid, In-Network Concierge Medicine Model in Mount Kisco

WestDocs Concierge is designed for patients who want concierge-level access without leaving insurance-based care for covered medical services. We operate on an annual membership model that allows us to maintain a limited patient panel, offer extended appointment times, and provide direct physician communication.

We accept many major commercial insurance plans and Medicare, supporting a hybrid approach that combines membership benefits with in-network coverage for eligible services. Membership fees may be payable via HSA or FSA accounts, while medical services are billed separately to insurance. Coverage and benefits vary by plan, so we encourage patients to contact our office to confirm their specific details. Patients don’t just want access—they want access to a physician they trust with complex medical decisions.

Meet Dr. Angela Shao, who is board-certified in Internal Medicine and Obesity Medicine and affiliated with Greenwich Hospital, Northern Westchester Hospital, and White Plains Hospital. This background supports a true patient-partner approach to comprehensive primary care and evidence-based weight and metabolic health management.

Frequently Asked Questions About Concierge Medicine

What Does the Membership Fee Cover?

The membership fee generally includes increased access and services such as longer visits, care coordination, preventive planning, same- or next-day appointments for urgent concerns, and direct communication with your physician via cell phone, email, or secure messaging. At WestDocs Concierge, our annual membership enables extended visit times and direct physician communication; medical services are billed separately through insurance.

Do I Still Need Health Insurance?

Yes

Concierge medicine complements—but does not replace—health insurance. Insurance remains necessary for labs, imaging, medications, specialist care, hospital stays, and emergencies.

WestDocs Concierge is in-network with most commercial insurance plans and Medicare, though coverage may vary by plan. We recommend confirming benefits directly with our office.

Is Concierge Medicine Only for Wealthy Patients?

Not necessarily. Many patients choose concierge medicine because they value time, access, and preventive care. Some also find that improved chronic disease management and reduced urgent care or emergency room visits help offset costs over time.

Will I Receive Better Medical Care in a Concierge Practice?

Concierge medicine allows for more attention, better coordination, and the ability to address multiple concerns in a single visit. Patients with conditions such as hypertension, diabetes, or hyperlipidemia often benefit from closer monitoring, more frequent follow-ups, and highly personalized care plans.

Is Concierge Medicine Worth It?

If you value longer visits, personalized attention, easier access, proactive health management, and a physician who functions as your long-term medical partner, concierge medicine can be a worthwhile investment in your health.

Ready to Experience Patient-First Care in Mount Kisco?

If you’re interested in learning more or joining WestDocs Concierge, please call 914-218-3838 or visit us at 344 E Main St, Suite 303, Mount Kisco, NY.

Ready to Experience Patient-First Care?

Schedule a consultation to learn more about WestDocs Concierge’s hybrid concierge medicine model in Mount Kisco, NY.